Returns
We hope you love your purchase. If for any reason it isn't quite right, we're here to help.
To be eligible for a return, your item must:
- Be in transit back to us within 14 days of your order being delivered.
- Be unworn, unwashed, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging where possible.
Items cannot be accepted for return if any tags have been removed, the garment has been worn, damaged, altered, or shows any signs of use. Returns that do not meet these conditions may be refused and sent back to the customer.
How to Return Your Order
- Email us at info@osmilondon.com within 14 days of receiving your order, stating your order number and your intention to return your item(s).
- Once your request has been reviewed, we will provide you with the return instructions and address.
- Carefully package your item and send it back to us.
We strongly recommend using a tracked delivery service and keeping your proof of postage until your return has been processed. Unfortunately, we cannot accept responsibility for returns that are lost in transit if they have been sent without tracking.
Please note that customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
Exchanges
If you would like to return your item(s) for an exchange, please email us at info@osmilondon.com and we'll be happy to help.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method. Please allow up to 10 working days for your refund to appear in your account after it has been processed, depending on your payment provider.
Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item, please contact us as soon as possible at info@osmilondon.com, including your order number and photographs of the issue. We will work with you to resolve the matter as quickly as possible.